/* =====================================================================
   RMAutomatiza · Central de Chamados
   Mobile-first · tema escuro futurista · paleta oficial da marca
   ===================================================================== */
:root {
  --roxo: #5D0AC0;
  --roxo-claro: #a97bff;
  --roxo-2: #4E2680;
  --lima: #BFBD0A;
  --lima-neon: #e4e22b;
  --oliva: #6A6929;
  --ameixa: #302340;

  --bg: #0d0716;
  --bg-2: #140b22;
  --sup: rgba(48, 35, 64, .55);
  --sup-forte: #1d1230;
  --borda: rgba(169, 123, 255, .18);
  --borda-forte: rgba(169, 123, 255, .42);
  --txt: #f2edfb;
  --txt-2: #c3b8d8;
  --txt-3: #8f84a6;
  --erro: #ff6b8b;
  --ok: #5ee0a0;

  --raio: 18px;
  --raio-p: 12px;
  --sombra: 0 24px 60px -24px rgba(0, 0, 0, .7), 0 0 0 1px var(--borda);
  --brilho-roxo: 0 0 0 1px rgba(169,123,255,.5), 0 10px 40px -10px rgba(93,10,192,.8);
  --f-tit: 'Chakra Petch', 'Sora', system-ui, sans-serif;
  --f-txt: 'Sora', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif;
  --f-mono: 'Chakra Petch', ui-monospace, Consolas, monospace;
  --ease: cubic-bezier(.2, .8, .2, 1);
}

*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; scroll-behavior: smooth; }
body {
  margin: 0; min-height: 100vh; background: var(--bg); color: var(--txt);
  font: 400 15px/1.55 var(--f-txt); -webkit-font-smoothing: antialiased;
  background-image:
    radial-gradient(1200px 600px at 110% 20%, rgba(93,10,192,.16), transparent 60%),
    radial-gradient(900px 500px at -10% 80%, rgba(191,189,10,.06), transparent 60%);
  background-attachment: fixed;
}
img, svg { max-width: 100%; display: block; }
a { color: var(--roxo-claro); }
button, input, textarea, select { font: inherit; color: inherit; }
h1, h2, h3 { font-family: var(--f-tit); letter-spacing: .01em; line-height: 1.15; margin: 0; }
.sr-only, .hp { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.skip { position: absolute; left: 12px; top: -60px; z-index: 99; background: var(--lima); color: #111; padding: 10px 14px; border-radius: 10px; font-weight: 700; }
.skip:focus { top: 12px; }
.mono { font-family: var(--f-mono); letter-spacing: .06em; }
.muted { color: var(--txt-3); }
.ico { width: 20px; height: 20px; flex: none; }
:focus-visible { outline: 2px solid var(--lima-neon); outline-offset: 3px; }
.wrap { width: 100%; max-width: 920px; margin: 0 auto; padding: 0 16px; }

/* ---------------------------------------------------------------- Hero */
.hero { position: relative; overflow: hidden; isolation: isolate; padding: 0 0 72px; min-height: 340px; }
.hero__bg { position: absolute; inset: 0; z-index: -1; background: linear-gradient(160deg, #1a0d2e 0%, #2a0f57 45%, #120a1f 100%); }
.hero__slide { position: absolute; inset: 0; background-size: cover; background-position: center 30%; opacity: 0; transform: scale(1.06);
  transition: opacity 1.4s ease, transform 8s linear; }
.hero__slide.is-on { opacity: 1; transform: scale(1); }
.hero--foto .hero__shade { background:
  linear-gradient(180deg, rgba(13,7,22,.55) 0%, rgba(13,7,22,.35) 40%, rgba(13,7,22,.92) 92%, var(--bg) 100%),
  linear-gradient(100deg, rgba(48,10,110,.75) 0%, rgba(93,10,192,.25) 55%, rgba(191,189,10,.08) 100%); }
.hero__shade { position: absolute; inset: 0; background: linear-gradient(180deg, transparent 60%, var(--bg) 100%); }
.hero__orb { position: absolute; border-radius: 50%; filter: blur(60px); opacity: .55; animation: orb 14s ease-in-out infinite alternate; }
.hero__orb--a { width: 380px; height: 380px; background: var(--roxo); top: -120px; right: -80px; }
.hero__orb--b { width: 260px; height: 260px; background: var(--lima); bottom: -60px; left: -80px; opacity: .22; animation-delay: -6s; }
.hero--foto .hero__orb { opacity: .3; }
.hero__grid { position: absolute; inset: auto -20% -10% -20%; height: 70%;
  background-image: linear-gradient(rgba(169,123,255,.22) 1px, transparent 1px), linear-gradient(90deg, rgba(169,123,255,.22) 1px, transparent 1px);
  background-size: 44px 44px; transform: perspective(500px) rotateX(62deg); transform-origin: bottom;
  mask-image: linear-gradient(to top, #000 10%, transparent 85%); -webkit-mask-image: linear-gradient(to top, #000 10%, transparent 85%);
  animation: grade 6s linear infinite; }
.hero__scan { position: absolute; left: 0; right: 0; height: 120px; top: -120px;
  background: linear-gradient(180deg, transparent, rgba(191,189,10,.08), transparent); animation: scan 7s ease-in-out infinite; }
@keyframes orb { to { transform: translate(-40px, 30px) scale(1.15); } }
@keyframes grade { to { background-position: 0 44px; } }
@keyframes scan { 0% { top: -120px; } 60%, 100% { top: 110%; } }

.topbar { display: flex; align-items: center; justify-content: space-between; gap: 12px; max-width: 1120px; margin: 0 auto;
  padding: max(14px, env(safe-area-inset-top)) 16px 14px; }
.topbar__logo img { width: 132px; height: auto; filter: drop-shadow(0 4px 18px rgba(93,10,192,.6)); }
.topbar__links { display: flex; gap: 6px; }
.topbar__links a { display: inline-flex; align-items: center; gap: 6px; padding: 9px 12px; border-radius: 999px; color: var(--txt-2);
  text-decoration: none; font-size: 13px; font-weight: 500; background: rgba(255,255,255,.04); border: 1px solid var(--borda); backdrop-filter: blur(10px); }
.topbar__links a .ico { width: 16px; height: 16px; }
.topbar__links a.is-on { color: #fff; background: rgba(93,10,192,.55); border-color: var(--borda-forte); }
.topbar__links a span { display: none; }
.hero__content { max-width: 920px; margin: 0 auto; padding: 22px 16px 0; position: relative; }
.hero__mascote { display: none; }
.eyebrow { display: inline-flex; align-items: center; gap: 8px; margin: 0 0 14px; padding: 6px 12px; border-radius: 999px;
  font: 600 11px/1 var(--f-tit); letter-spacing: .16em; text-transform: uppercase; color: var(--lima-neon);
  background: rgba(191,189,10,.08); border: 1px solid rgba(191,189,10,.3); }
.pulse { width: 8px; height: 8px; border-radius: 50%; background: var(--lima-neon); box-shadow: 0 0 0 0 rgba(228,226,43,.7); animation: pulso 2s infinite; display: inline-block; }
@keyframes pulso { 70% { box-shadow: 0 0 0 9px rgba(228,226,43,0); } 100% { box-shadow: 0 0 0 0 rgba(228,226,43,0); } }
.hero h1 { font-size: clamp(28px, 7.4vw, 50px); font-weight: 700; max-width: 16ch; text-wrap: balance;
  background: linear-gradient(92deg, #fff 30%, #d9c6ff 70%, var(--lima-neon)); -webkit-background-clip: text; background-clip: text; color: transparent; }
.hero__lead { margin: 14px 0 0; max-width: 56ch; color: var(--txt-2); font-size: 15px; }
.hero__chips { display: flex; gap: 8px; list-style: none; padding: 0 16px 2px; margin: 18px -16px 0; overflow-x: auto; scrollbar-width: none; }
.hero__chips::-webkit-scrollbar { display: none; }
.hero__chips li { flex: none; white-space: nowrap; display: inline-flex; align-items: center; gap: 7px; font-size: 12.5px; padding: 7px 11px; border-radius: 10px;
  background: rgba(13,7,22,.45); border: 1px solid var(--borda); backdrop-filter: blur(8px); color: var(--txt-2); }
.hero__chips .ico { width: 15px; height: 15px; color: var(--lima-neon); }

/* ---------------------------------------------------------------- Painel / Wizard */
main.wrap { margin-top: -48px; position: relative; z-index: 2; padding-bottom: 120px; }
.painel { position: relative; background: linear-gradient(180deg, rgba(40,25,62,.82), rgba(22,13,36,.9)); border-radius: var(--raio);
  box-shadow: var(--sombra); padding: 22px 18px; backdrop-filter: blur(16px); -webkit-backdrop-filter: blur(16px); }
.painel::before { content: ''; position: absolute; inset: 0; border-radius: inherit; padding: 1px; pointer-events: none;
  background: linear-gradient(140deg, rgba(169,123,255,.6), transparent 35%, transparent 70%, rgba(191,189,10,.45));
  -webkit-mask: linear-gradient(#000 0 0) content-box, linear-gradient(#000 0 0); -webkit-mask-composite: xor; mask-composite: exclude; }

.passos { display: flex; justify-content: space-between; list-style: none; padding: 0; margin: 0 0 10px; counter-reset: p; }
.passos li { display: flex; flex-direction: column; align-items: center; gap: 6px; flex: 1; color: var(--txt-3); font-size: 11px; }
.passos span { width: 30px; height: 30px; display: grid; place-items: center; border-radius: 10px; font: 700 13px var(--f-tit);
  background: var(--sup-forte); border: 1px solid var(--borda); transition: .3s var(--ease); }
.passos em { font-style: normal; display: none; }
.passos li.is-on { color: var(--txt); }
.passos li.is-on span { background: var(--roxo); border-color: var(--roxo-claro); box-shadow: 0 0 22px -2px rgba(93,10,192,.9); color: #fff; }
.passos li.is-done span { background: rgba(191,189,10,.16); border-color: rgba(191,189,10,.6); color: var(--lima-neon); }
.barra { height: 3px; border-radius: 3px; background: rgba(255,255,255,.08); margin-bottom: 16px; overflow: hidden; }
.barra i { display: block; height: 100%; width: 20%; background: linear-gradient(90deg, var(--roxo), var(--lima-neon)); transition: width .45s var(--ease); box-shadow: 0 0 12px var(--lima); }
.no-js .passos, .no-js .barra, .no-js .wizard__nav { display: none; }
.no-js .etapa { margin-bottom: 18px; }

.etapa { animation: entra .45s var(--ease); }
.js .etapa:not(.is-on) { display: none; }
@keyframes entra { from { opacity: 0; transform: translateY(14px); } }
.etapa__top { margin-bottom: 18px; }
.etapa__num { margin: 0 0 6px; font: 600 11px/1 var(--f-tit); letter-spacing: .18em; text-transform: uppercase; color: var(--lima-neon); }
.etapa h2 { font-size: 22px; font-weight: 600; }
.etapa__sub { margin: 8px 0 0; color: var(--txt-2); font-size: 14px; }

/* Categorias */
.cats { display: grid; gap: 10px; }
.cat input, .opcao input, .chip input, .seg__op input { position: absolute; opacity: 0; pointer-events: none; }
.cat__card { display: flex; align-items: center; gap: 14px; padding: 14px; border-radius: var(--raio-p); cursor: pointer;
  background: rgba(13,7,22,.45); border: 1px solid var(--borda); transition: .25s var(--ease); position: relative; min-height: 72px; }
.cat__ico { width: 46px; height: 46px; border-radius: 12px; display: grid; place-items: center; flex: none;
  background: linear-gradient(140deg, rgba(93,10,192,.45), rgba(78,38,128,.25)); border: 1px solid var(--borda-forte); color: #e6dbff; }
.cat__ico .ico { width: 24px; height: 24px; }
.cat__txt { display: flex; flex-direction: column; min-width: 0; flex: 1; }
.cat__txt b { font: 600 15.5px var(--f-tit); }
.cat__txt small { color: var(--txt-3); font-size: 12.5px; line-height: 1.35; margin-top: 2px; }
.cat__cod { font: 700 11px var(--f-mono); letter-spacing: .1em; padding: 4px 7px; border-radius: 6px; color: var(--txt-3); border: 1px solid var(--borda); }
.cat__card:hover { border-color: var(--borda-forte); transform: translateY(-1px); }
.cat input:checked + .cat__card { border-color: var(--roxo-claro); background: linear-gradient(120deg, rgba(93,10,192,.38), rgba(30,15,50,.6)); box-shadow: var(--brilho-roxo); }
.cat input:checked + .cat__card .cat__ico { background: var(--lima); color: #1a1600; border-color: var(--lima-neon); box-shadow: 0 0 20px -2px rgba(191,189,10,.7); }
.cat input:checked + .cat__card .cat__cod { color: var(--lima-neon); border-color: rgba(191,189,10,.6); }
.cat input:focus-visible + .cat__card { outline: 2px solid var(--lima-neon); outline-offset: 2px; }
.cat--nova .cat__card { border-style: dashed; }

/* Contrato */
.opcoes2 { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.opcao__card { position: relative; display: flex; flex-direction: column; gap: 6px; padding: 16px 14px; border-radius: var(--raio-p); cursor: pointer; height: 100%;
  background: rgba(13,7,22,.45); border: 1px solid var(--borda); transition: .25s var(--ease); }
.opcao__card > .ico { width: 28px; height: 28px; color: var(--roxo-claro); margin-bottom: 4px; }
.opcao__card b { font: 600 15px var(--f-tit); }
.opcao__card small { color: var(--txt-3); font-size: 12px; line-height: 1.35; }
.opcao__check { position: absolute; top: 10px; right: 10px; width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center;
  border: 1px solid var(--borda-forte); }
.opcao__check .ico { width: 14px; height: 14px; opacity: 0; }
.opcao input:checked + .opcao__card { border-color: var(--roxo-claro); background: linear-gradient(140deg, rgba(93,10,192,.4), rgba(30,15,50,.6)); box-shadow: var(--brilho-roxo); }
.opcao input:checked + .opcao__card .opcao__check { background: var(--lima); border-color: var(--lima); color: #1a1600; }
.opcao input:checked + .opcao__card .opcao__check .ico { opacity: 1; }
.opcao input:focus-visible + .opcao__card { outline: 2px solid var(--lima-neon); outline-offset: 2px; }

.aviso-sc { display: flex; gap: 12px; align-items: flex-start; margin-top: 16px; padding: 16px; border-radius: var(--raio-p);
  background: linear-gradient(120deg, rgba(191,189,10,.18), rgba(106,105,41,.22)); border: 2px solid var(--lima);
  box-shadow: 0 0 30px -8px rgba(191,189,10,.55); animation: entra .4s var(--ease); }
.aviso-sc .ico { width: 26px; height: 26px; color: var(--lima-neon); margin-top: 1px; animation: alerta 1.6s ease-in-out infinite; }
.aviso-sc p { margin: 0; font: 700 14.5px/1.45 var(--f-tit); letter-spacing: .03em; text-transform: uppercase; color: #fbfad0; }
@keyframes alerta { 50% { transform: scale(1.12); filter: drop-shadow(0 0 6px var(--lima)); } }

/* Campos */
.campo { margin-top: 16px; }
.campo > label, .campo__rot { display: block; margin-bottom: 7px; font-weight: 600; font-size: 13.5px; color: var(--txt); }
.opc { color: var(--txt-3); font-weight: 400; }
input[type=text], input:not([type]), input[type=search], input[type=email], input[type=tel], input[type=password], input[type=url], input[type=number], textarea, select {
  width: 100%; padding: 13px 14px; border-radius: var(--raio-p); background: rgba(10,5,18,.6); border: 1px solid var(--borda);
  font-size: 16px; color: var(--txt); transition: border-color .2s, box-shadow .2s; -webkit-appearance: none; appearance: none; }
textarea { resize: vertical; min-height: 110px; }
select { background-image: linear-gradient(45deg, transparent 50%, var(--txt-2) 50%), linear-gradient(135deg, var(--txt-2) 50%, transparent 50%);
  background-position: calc(100% - 20px) 50%, calc(100% - 15px) 50%; background-size: 5px 5px; background-repeat: no-repeat; padding-right: 36px; }
input::placeholder, textarea::placeholder { color: #6f6488; }
input:focus, textarea:focus, select:focus { outline: none; border-color: var(--roxo-claro); box-shadow: 0 0 0 4px rgba(93,10,192,.3); }
.campo--erro input, .campo--erro textarea, input[aria-invalid=true] { border-color: var(--erro); box-shadow: 0 0 0 3px rgba(255,107,139,.18); }
.campo__ajuda { margin: 7px 0 0; font-size: 12.5px; color: var(--txt-3); }
.campo__erro { margin: 8px 0 0; font-size: 13px; color: var(--erro); font-weight: 500; }
#numero_contrato { font-size: 22px; text-transform: uppercase; letter-spacing: .3em; text-align: center; }
.grade2 { display: grid; gap: 0 14px; }
.js [data-mostrar-se]:not(.is-vis) { display: none; }

/* Itens (chips) */
.itens { border: 0; padding: 0; margin: 0 0 6px; }
.itens legend { display: flex; align-items: center; gap: 8px; font: 600 13px var(--f-tit); letter-spacing: .12em; text-transform: uppercase; color: var(--txt-3); margin-bottom: 10px; }
.itens legend .ico { width: 16px; height: 16px; }
.js .itens:not(.is-vis) { display: none; }
.js .itens legend { display: none; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chips--extra { margin-top: 8px; }
.chip span { display: inline-flex; align-items: center; gap: 9px; padding: 10px 14px 10px 10px; min-height: 44px; border-radius: 12px; cursor: pointer;
  background: rgba(13,7,22,.5); border: 1px solid var(--borda); font-size: 14px; transition: .2s var(--ease); user-select: none; }
.chip span i { font: 700 12px var(--f-mono); font-style: normal; width: 24px; height: 24px; display: grid; place-items: center; border-radius: 7px; background: rgba(169,123,255,.16); color: var(--roxo-claro); }
.chip span .ico { width: 18px; height: 18px; color: var(--lima-neon); }
.chip input:checked + span { background: linear-gradient(120deg, var(--roxo), #3b1484); border-color: var(--roxo-claro); color: #fff; box-shadow: 0 6px 22px -8px rgba(93,10,192,.9); }
.chip input:checked + span i { background: var(--lima); color: #1a1600; }
.chip input:focus-visible + span { outline: 2px solid var(--lima-neon); outline-offset: 2px; }
.chip--novo span { border-style: dashed; border-color: rgba(191,189,10,.5); }

.seg { display: grid; grid-template-columns: repeat(4, 1fr); gap: 6px; padding: 5px; border-radius: 14px; background: rgba(10,5,18,.6); border: 1px solid var(--borda); }
.seg--3 { grid-template-columns: repeat(3, 1fr); }
.seg__op span { display: flex; align-items: center; justify-content: center; gap: 6px; min-height: 42px; padding: 8px 4px; border-radius: 10px; cursor: pointer;
  font-size: 13px; font-weight: 500; color: var(--txt-2); text-align: center; transition: .2s; }
.seg__op span .ico { width: 16px; height: 16px; }
.seg__op input:checked + span { background: var(--roxo); color: #fff; box-shadow: 0 4px 16px -6px rgba(93,10,192,1); }
.seg__op--alta input:checked + span { background: #8a3d0a; }
.seg__op--critica input:checked + span { background: #a3123a; }
.seg__op input:focus-visible + span { outline: 2px solid var(--lima-neon); }

.drop { position: relative; display: flex; align-items: center; justify-content: center; gap: 10px; min-height: 76px; padding: 14px; border-radius: var(--raio-p);
  border: 1.5px dashed var(--borda-forte); background: rgba(93,10,192,.08); cursor: pointer; color: var(--txt-2); text-align: center; transition: .2s; }
.drop input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.drop.is-over, .drop:hover { border-color: var(--lima); background: rgba(191,189,10,.08); }
.drop .ico { color: var(--lima-neon); }
.drop__lista { list-style: none; padding: 0; margin: 8px 0 0; display: grid; gap: 6px; }
.drop__lista li { font-size: 13px; padding: 8px 12px; border-radius: 10px; background: rgba(255,255,255,.04); display: flex; justify-content: space-between; gap: 8px; }
.drop__lista li span { color: var(--txt-3); white-space: nowrap; }

.check { display: flex; gap: 12px; align-items: flex-start; margin-top: 18px; font-size: 13.5px; color: var(--txt-2); cursor: pointer; }
.check input { width: 22px; height: 22px; flex: none; accent-color: var(--roxo); margin: 1px 0 0; }

.rf-cta { display: flex; align-items: center; gap: 12px; width: 100%; margin-bottom: 18px; padding: 12px 14px; border-radius: var(--raio-p); cursor: pointer; text-align: left;
  border: 1px solid rgba(191,189,10,.35); background: linear-gradient(110deg, rgba(191,189,10,.12), rgba(93,10,192,.18)); color: var(--txt-2); font-size: 13.5px; }
.rf-cta b { color: var(--txt); }
.rf-cta > .ico:last-child { margin-left: auto; color: var(--lima-neon); }
.rf-cta__ico { width: 38px; height: 38px; border-radius: 11px; display: grid; place-items: center; background: var(--lima); color: #1a1600; flex: none; }

/* Revisão */
.revisao { display: grid; gap: 2px; }
.rev__linha { display: grid; grid-template-columns: 110px 1fr; gap: 10px; padding: 11px 0; border-bottom: 1px solid var(--borda); font-size: 14px; }
.rev__linha dt { color: var(--txt-3); }
.rev__linha dd { margin: 0; word-break: break-word; }
.rev__proto { display: flex; align-items: center; gap: 10px; padding: 14px; border-radius: var(--raio-p); margin-bottom: 8px; background: rgba(191,189,10,.08); border: 1px solid rgba(191,189,10,.3); font-size: 13px; color: var(--txt-2); }
.rev__proto b { font: 700 16px var(--f-mono); color: var(--lima-neon); letter-spacing: .08em; }

/* Botões */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 48px; padding: 12px 20px; border-radius: 14px; border: 1px solid transparent;
  font: 600 15px var(--f-txt); text-decoration: none; cursor: pointer; transition: transform .15s, box-shadow .25s, background .25s; white-space: nowrap; }
.btn:active { transform: scale(.98); }
.btn--primario { background: linear-gradient(120deg, #7420e6, var(--roxo) 60%, #4b0aa0); color: #fff; box-shadow: 0 10px 28px -10px rgba(93,10,192,1), inset 0 1px 0 rgba(255,255,255,.25); }
.btn--primario:hover { box-shadow: 0 14px 36px -10px rgba(116,32,230,1), inset 0 1px 0 rgba(255,255,255,.3); }
.btn--fantasma { background: rgba(255,255,255,.05); color: var(--txt); border-color: var(--borda-forte); }
.btn--fantasma:hover { background: rgba(255,255,255,.09); }
.btn--link { background: none; color: var(--roxo-claro); }
.btn--wa { background: #1ea952; color: #fff; }
.btn--perigo { background: rgba(255,107,139,.12); color: var(--erro); border-color: rgba(255,107,139,.4); }
.btn--lima { background: var(--lima); color: #1a1600; }
.btn--grande { width: 100%; min-height: 56px; font-size: 16.5px; margin-top: 20px; }
.btn--mini { min-height: 36px; padding: 6px 12px; font-size: 13px; border-radius: 10px; }
.btn[disabled] { opacity: .6; pointer-events: none; }
.btn.is-load::after { content: ''; width: 16px; height: 16px; border-radius: 50%; border: 2px solid rgba(255,255,255,.4); border-top-color: #fff; animation: gira .7s linear infinite; }
@keyframes gira { to { transform: rotate(360deg); } }

.wizard__nav { position: sticky; bottom: 0; z-index: 5; display: flex; gap: 10px; margin: 16px -16px 0; padding: 12px 16px max(12px, env(safe-area-inset-bottom));
  background: linear-gradient(180deg, transparent, var(--bg) 30%); }
.wizard__nav .btn { flex: 1; }
.wizard__nav [data-voltar] { flex: 0 0 auto; }
.wizard__nav.is-ultimo [data-avancar] { display: none; }
.wizard__nav.is-primeiro [data-voltar] { visibility: hidden; width: 0; padding: 0; border: 0; margin-right: -10px; }

.alerta { display: flex; gap: 10px; align-items: flex-start; padding: 13px 14px; border-radius: var(--raio-p); margin-bottom: 14px; font-size: 14px; }
.alerta p { margin: 0; }
.alerta--erro { background: rgba(255,107,139,.12); border: 1px solid rgba(255,107,139,.45); color: #ffd3dd; }
.alerta--ok { background: rgba(94,224,160,.1); border: 1px solid rgba(94,224,160,.4); color: #d3ffe9; }
.alerta--info { background: rgba(169,123,255,.1); border: 1px solid var(--borda-forte); color: var(--txt-2); }

/* ---------------------------------------------------------------- Sucesso / Consulta */
.sucesso { text-align: center; padding-top: 10px; }
.sucesso__bot { width: 120px; margin: -10px auto 4px; }
.protocolo { display: flex; flex-direction: column; align-items: center; gap: 12px; margin: 6px 0 14px; }
.protocolo output { white-space: nowrap; letter-spacing: .04em; font-size: clamp(21px, 6.4vw, 40px); font-weight: 700; color: #fff; padding: 12px 18px; border-radius: 14px;
  background: rgba(10,5,18,.6); border: 1px solid rgba(191,189,10,.5); box-shadow: 0 0 40px -10px rgba(191,189,10,.6), inset 0 0 30px rgba(93,10,192,.25); text-shadow: 0 0 18px rgba(228,226,43,.45); }
.sucesso__info { display: flex; gap: 8px; justify-content: center; align-items: flex-start; color: var(--txt-2); font-size: 14px; margin: 0 auto; max-width: 46ch; text-align: left; }
.sucesso__info .ico { color: var(--lima-neon); margin-top: 1px; }
.aviso-sc--fixo { text-align: left; }
.sucesso__acoes { display: grid; gap: 10px; margin: 22px 0 6px; }
.linha-tempo { list-style: none; padding: 0; margin: 22px 0 6px; display: grid; grid-template-columns: repeat(auto-fit, minmax(0, 1fr)); gap: 6px; text-align: center; }
.linha-tempo li { position: relative; padding-top: 22px; font-size: 12px; color: var(--txt-3); display: flex; flex-direction: column; gap: 2px; }
.linha-tempo li b { font: 600 12.5px var(--f-tit); color: var(--txt-2); }
.linha-tempo li span { display: none; }
.linha-tempo li::before { content: ''; position: absolute; top: 0; left: 50%; width: 14px; height: 14px; border-radius: 50%; transform: translateX(-50%); background: var(--sup-forte); border: 2px solid var(--borda-forte); z-index: 1; }
.linha-tempo li::after { content: ''; position: absolute; top: 6px; left: calc(50% + 10px); right: calc(-50% + 10px); height: 2px; background: var(--borda); }
.linha-tempo li:last-child::after { display: none; }
.linha-tempo li.is-ok::before { background: var(--lima); border-color: var(--lima-neon); box-shadow: 0 0 14px var(--lima); }
.linha-tempo li.is-ok::after { background: linear-gradient(90deg, var(--lima), var(--borda)); }
.linha-tempo li.is-ok b { color: var(--txt); }

.consulta h2 { font-size: 20px; margin-bottom: 8px; }
.consulta .btn { margin-top: 18px; width: 100%; }
.consulta-res__top { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; flex-wrap: wrap; }
.consulta-res__top h2 { font-size: 24px; }
.consulta-res__top .muted { margin: 6px 0 0; font-size: 13px; }
.consulta-res h3 { font-size: 15px; margin: 22px 0 10px; color: var(--txt-2); }
.dados { margin: 18px 0 0; }
.dados > div { display: grid; grid-template-columns: 100px 1fr; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--borda); font-size: 14px; }
.dados dt { color: var(--txt-3); }
.dados dd { margin: 0; word-break: break-word; }
.historico { list-style: none; padding: 0; margin: 0 0 18px; display: grid; gap: 8px; }
.historico li { padding: 12px 14px; border-radius: var(--raio-p); background: rgba(255,255,255,.04); border-left: 3px solid var(--roxo); }
.historico time { font: 600 12px var(--f-mono); color: var(--lima-neon); }
.historico p { margin: 4px 0 0; font-size: 14px; color: var(--txt-2); }

.status { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border-radius: 999px; font: 600 12.5px var(--f-tit); letter-spacing: .04em; white-space: nowrap; }
.status::before { content: ''; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.status--aberto { background: rgba(169,123,255,.16); color: #cdb5ff; }
.status--em_atendimento { background: rgba(191,189,10,.16); color: var(--lima-neon); }
.status--aguardando_cliente { background: rgba(255,170,90,.14); color: #ffbe7a; }
.status--resolvido { background: rgba(94,224,160,.14); color: var(--ok); }
.status--cancelado { background: rgba(255,255,255,.08); color: var(--txt-3); }

/* ---------------------------------------------------------------- Rodapé */
.rodape { border-top: 1px solid var(--borda); padding: 28px 0 110px; color: var(--txt-3); font-size: 12.5px; }
.rodape__in { display: flex; flex-wrap: wrap; align-items: center; gap: 14px; }
.rodape p { margin: 0; flex: 1; min-width: 200px; }
.rodape p span { opacity: .8; }
.rodape__wa { display: inline-flex; gap: 6px; align-items: center; color: var(--txt-2); text-decoration: none; padding: 8px 12px; border-radius: 10px; border: 1px solid var(--borda); }

/* ---------------------------------------------------------------- Rafinha (mascote) */
.rafinha { overflow: visible; }
.rafinha .rf-corpo { transform-origin: 130px 180px; }
.rf--voa .rf-corpo { animation: rf-voa 3.2s ease-in-out infinite; }
.rf--voa .rf-sombra { animation: rf-sombra 3.2s ease-in-out infinite; transform-origin: 130px 306px; }
.rafinha .rf-chamas { display: none; }
.rf--voa .rf-chamas { display: inline; }
.rafinha .rf-chama { transform-origin: 110px 258px; animation: rf-chama .18s ease-in-out infinite alternate; }
.rafinha .rf-chama--b { transform-origin: 150px 258px; animation-delay: -.09s; }
.rafinha .rf-olhos { transform-origin: 130px 98px; animation: rf-pisca 4.5s infinite; }
.rafinha .rf-antena, .rafinha .rf-antena-glow { animation: rf-brilha 1.6s ease-in-out infinite; transform-origin: 130px 25px; }
.rafinha .rf-nucleo, .rafinha .rf-nucleo-glow { animation: rf-brilha 2.2s ease-in-out infinite; transform-origin: 130px 190px; }
.rafinha .rf-led { animation: rf-led 1.2s steps(1) infinite; }
.rafinha .rf-led--2 { animation-delay: .4s; } .rafinha .rf-led--3 { animation-delay: .8s; }
.rafinha .rf-braco-aceno { transform-origin: 86px 172px; transform: rotate(48deg); transition: transform .5s var(--ease); }
.rf--acena .rf-braco-aceno { animation: rf-acena 1.4s ease-in-out infinite; }
.rafinha .rf-mira, .rafinha .rf-laser { opacity: 0; transition: opacity .3s; }
.rf--mira .rf-mira { opacity: 1; }
.rf--mira .rf-reticulo { animation: rf-reticulo 2s linear infinite; transform-origin: 244px 252px; }
.rf--mira .rf-mira-raio { animation: rf-tracejado .6s linear infinite; }
.rf--laser .rf-laser { opacity: 1; animation: rf-laser 1.6s ease-in-out infinite; transform-origin: 155px 98px; }
.rafinha .rf-cabeca { transform-origin: 130px 140px; }
.rf--laser .rf-cabeca, .rf--mira .rf-cabeca { animation: rf-cabeca 3s ease-in-out infinite; }
@keyframes rf-voa { 50% { transform: translateY(-12px) rotate(-1.5deg); } }
@keyframes rf-sombra { 50% { transform: scale(.75); opacity: .25; } }
@keyframes rf-chama { from { transform: scaleY(.8); opacity: .85; } to { transform: scaleY(1.15); opacity: 1; } }
@keyframes rf-pisca { 0%, 92%, 100% { transform: scaleY(1); } 95% { transform: scaleY(.1); } }
@keyframes rf-brilha { 50% { opacity: .55; transform: scale(.88); } }
@keyframes rf-led { 0% { fill: #8d40ff; } 50% { fill: #f2f07a; } }
@keyframes rf-acena { 0%, 100% { transform: rotate(-6deg); } 50% { transform: rotate(16deg); } }
@keyframes rf-reticulo { to { transform: rotate(360deg); } }
@keyframes rf-tracejado { to { stroke-dashoffset: -8; } }
@keyframes rf-laser { 0%, 100% { transform: rotate(-6deg); } 50% { transform: rotate(5deg); opacity: .75; } }
@keyframes rf-cabeca { 50% { transform: rotate(3deg); } }

.rf-widget { position: fixed; right: 14px; bottom: max(14px, env(safe-area-inset-bottom)); z-index: 50; }
.pg-abrir .rf-widget { bottom: max(84px, calc(env(safe-area-inset-bottom) + 72px)); }
.rf-fab { display: flex; align-items: center; gap: 8px; padding: 0; border: 0; background: none; cursor: pointer; }
.rf-fab__bot { width: 60px; height: 74px; filter: drop-shadow(0 10px 22px rgba(93,10,192,.7)); order: 2; }
.rf-fab__balao { order: 1; max-width: 170px; padding: 10px 12px; border-radius: 14px 14px 4px 14px; background: #fff; color: #1d1530; font-size: 12.5px; line-height: 1.35; text-align: left;
  box-shadow: 0 10px 30px -10px rgba(0,0,0,.6); animation: entra .5s .8s both var(--ease); }
.rf-fab__balao b { color: var(--roxo); }
.rf-fab.is-quieto .rf-fab__balao { display: none; }
.rf-painel { position: fixed; inset: auto 10px max(10px, env(safe-area-inset-bottom)) 10px; height: min(78vh, 640px); display: flex; flex-direction: column; border-radius: 22px; overflow: hidden;
  background: linear-gradient(180deg, #1f1336, #120a1f); box-shadow: 0 30px 80px -20px rgba(0,0,0,.85), 0 0 0 1px var(--borda-forte); animation: rf-abre .35s var(--ease); }
.rf-painel[hidden] { display: none; }
@keyframes rf-abre { from { opacity: 0; transform: translateY(24px) scale(.97); } }
.rf-painel__top { display: flex; align-items: center; gap: 10px; padding: 12px 12px 12px 10px; background: linear-gradient(120deg, var(--roxo), #2b0d57); position: relative; }
.rf-painel__top::after { content: ''; position: absolute; left: 0; right: 0; bottom: 0; height: 2px; background: linear-gradient(90deg, var(--lima-neon), transparent); }
.rf-painel__avatar { width: 50px; height: 58px; flex: none; margin-top: -4px; }
.rf-painel__top h2 { font-size: 18px; }
.rf-painel__top p { margin: 2px 0 0; font-size: 12px; color: #e3d6ff; display: flex; align-items: center; gap: 6px; }
.rf-fechar { margin-left: auto; width: 40px; height: 40px; border-radius: 12px; border: 0; background: rgba(0,0,0,.2); color: #fff; display: grid; place-items: center; cursor: pointer; }
.rf-msgs { flex: 1; overflow-y: auto; padding: 16px 14px 6px; display: flex; flex-direction: column; gap: 10px; scroll-behavior: smooth; overscroll-behavior: contain; }
.rf-msg { max-width: 88%; padding: 10px 13px; border-radius: 16px; font-size: 14px; line-height: 1.5; white-space: pre-line; animation: entra .3s var(--ease); }
.rf-msg--bot { align-self: flex-start; background: rgba(169,123,255,.12); border: 1px solid var(--borda); border-bottom-left-radius: 4px; }
.rf-msg--eu { align-self: flex-end; background: var(--roxo); color: #fff; border-bottom-right-radius: 4px; }
.rf-msg b { color: var(--lima-neon); }
.rf-msg--eu b { color: #fff; }
.rf-digitando { display: inline-flex; gap: 4px; padding: 14px; }
.rf-digitando i { width: 7px; height: 7px; border-radius: 50%; background: var(--roxo-claro); animation: rf-dot 1s infinite; }
.rf-digitando i:nth-child(2) { animation-delay: .15s; } .rf-digitando i:nth-child(3) { animation-delay: .3s; }
@keyframes rf-dot { 50% { transform: translateY(-5px); opacity: .5; } }
.rf-sugestoes { display: flex; flex-wrap: wrap; gap: 6px; padding: 6px 14px 10px; max-height: 40%; overflow-y: auto; }
.rf-sugestoes button { padding: 9px 13px; border-radius: 12px; border: 1px solid var(--borda-forte); background: rgba(93,10,192,.2); color: var(--txt); font-size: 13px; cursor: pointer; text-align: left; }
.rf-sugestoes button:hover { background: rgba(93,10,192,.45); }
.rf-sugestoes button.is-destaque { background: var(--lima); color: #1a1600; border-color: var(--lima); font-weight: 600; }
.rf-entrada { display: flex; gap: 8px; padding: 10px 12px max(12px, env(safe-area-inset-bottom)); border-top: 1px solid var(--borda); background: rgba(0,0,0,.2); }
.rf-entrada input { flex: 1; padding: 12px 14px; border-radius: 14px; }
.rf-entrada button { width: 48px; border-radius: 14px; border: 0; background: var(--roxo); color: #fff; display: grid; place-items: center; cursor: pointer; }
body.rf-aberto { overflow: hidden; }
body.rf-aberto .rf-fab { display: none; }

/* ---------------------------------------------------------------- Admin */
.adm { background: var(--bg); }
.adm-top { position: sticky; top: 0; z-index: 20; display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: rgba(13,7,22,.85); backdrop-filter: blur(14px); border-bottom: 1px solid var(--borda); }
.adm-top img { width: 110px; }
.adm-nav { display: flex; gap: 4px; margin-left: auto; overflow-x: auto; scrollbar-width: none; }
.adm-nav a, .adm-nav button { display: inline-flex; align-items: center; gap: 6px; padding: 9px 11px; border-radius: 10px; color: var(--txt-2); text-decoration: none; font-size: 13px; border: 0; background: none; cursor: pointer; white-space: nowrap; }
.adm-nav a span { display: none; }
.adm-nav a.is-on { background: rgba(93,10,192,.35); color: #fff; }
.adm-nav .ico { width: 18px; height: 18px; }
.adm-main { max-width: 1180px; margin: 0 auto; padding: 18px 14px 80px; }
.adm-main h1 { font-size: 22px; margin-bottom: 14px; }
.adm-cab { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 14px; }
.adm-cab h1 { margin: 0; }
.kpis { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; margin-bottom: 16px; }
.kpi { padding: 14px; border-radius: var(--raio-p); background: var(--sup); border: 1px solid var(--borda); text-decoration: none; color: var(--txt); }
.kpi b { display: block; font: 700 26px var(--f-tit); }
.kpi span { font-size: 12.5px; color: var(--txt-3); }
.kpi--lima b { color: var(--lima-neon); }
.filtros { display: grid; gap: 8px; margin-bottom: 14px; }
.filtros .btn { min-height: 46px; }
.lista-ch { display: grid; gap: 10px; }
.card-ch { display: grid; gap: 6px; padding: 14px; border-radius: var(--raio-p); background: var(--sup); border: 1px solid var(--borda); text-decoration: none; color: var(--txt); transition: .2s; position: relative; }
.card-ch:hover { border-color: var(--borda-forte); }
.card-ch__top { display: flex; justify-content: space-between; gap: 8px; align-items: center; }
.card-ch__proto { font: 700 15px var(--f-mono); letter-spacing: .06em; color: var(--lima-neon); }
.card-ch__meta { font-size: 13px; color: var(--txt-2); }
.card-ch__meta span + span::before { content: ' · '; color: var(--txt-3); }
.card-ch__desc { font-size: 13px; color: var(--txt-3); overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.tag { display: inline-flex; padding: 3px 8px; border-radius: 6px; font-size: 11.5px; font-weight: 600; background: rgba(255,255,255,.07); color: var(--txt-2); }
.tag--critica { background: rgba(255,60,100,.2); color: #ff9db3; }
.tag--alta { background: rgba(255,150,60,.18); color: #ffbe7a; }
.tag--sc { background: rgba(191,189,10,.16); color: var(--lima-neon); }
.tag--pend { background: rgba(255,170,90,.14); color: #ffbe7a; }
.paginacao { display: flex; justify-content: center; gap: 6px; margin-top: 16px; }
.det { display: grid; gap: 14px; }
.det .painel { padding: 18px 16px; }
.det h2 { font-size: 16px; margin-bottom: 10px; color: var(--txt-2); }
.anexos { display: flex; flex-wrap: wrap; gap: 8px; }
.anexos a { display: flex; flex-direction: column; gap: 4px; width: 104px; font-size: 11.5px; color: var(--txt-2); text-decoration: none; word-break: break-all; }
.anexos img, .anexos .pdf { width: 104px; height: 80px; object-fit: cover; border-radius: 10px; border: 1px solid var(--borda); background: rgba(255,255,255,.04); display: grid; place-items: center; font: 700 14px var(--f-mono); }
.tabs { display: flex; gap: 6px; overflow-x: auto; margin-bottom: 14px; scrollbar-width: none; }
.tabs a { padding: 9px 14px; border-radius: 10px; text-decoration: none; color: var(--txt-2); background: rgba(255,255,255,.04); border: 1px solid var(--borda); font-size: 13.5px; white-space: nowrap; }
.tabs a.is-on { background: var(--roxo); color: #fff; border-color: var(--roxo-claro); }
.cat-adm { display: grid; gap: 10px; }
.cat-adm__top { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.cat-adm__top h3 { font-size: 17px; }
.itens-adm { list-style: none; padding: 0; margin: 12px 0 0; display: grid; gap: 6px; }
.itens-adm li { display: flex; align-items: center; gap: 8px; padding: 8px 10px; border-radius: 10px; background: rgba(255,255,255,.04); font-size: 14px; flex-wrap: wrap; }
.itens-adm li > span { flex: 1; min-width: 140px; }
.itens-adm form { display: inline; }
.linha-form { display: flex; gap: 8px; margin-top: 10px; flex-wrap: wrap; }
.linha-form input, .linha-form select { flex: 1; min-width: 120px; padding: 10px 12px; }
.linha-form .btn { min-height: 44px; }
.cfg-grupo { display: grid; gap: 0 14px; }
.cfg-grupo h3 { font-size: 15px; margin: 18px 0 2px; color: var(--lima-neon); }
.dica { font-size: 13px; color: var(--txt-3); background: rgba(255,255,255,.03); border: 1px solid var(--borda); padding: 12px 14px; border-radius: 12px; margin-top: 14px; line-height: 1.55; }
.dica code { background: rgba(169,123,255,.15); padding: 1px 5px; border-radius: 5px; font-size: 12.5px; }
.login { min-height: 100vh; display: grid; place-items: center; padding: 20px; }
.login .painel { width: 100%; max-width: 400px; }
.login img { width: 160px; margin: 0 auto 18px; }
.login h1 { font-size: 20px; text-align: center; margin-bottom: 4px; }
.login .btn { width: 100%; margin-top: 18px; }
.hero-thumbs { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 10px; }
.hero-thumbs figure { margin: 0; width: 160px; }
.hero-thumbs img { width: 160px; height: 90px; object-fit: cover; border-radius: 10px; border: 1px solid var(--borda); }
.log-not { font-size: 12.5px; color: var(--txt-3); list-style: none; padding: 0; margin: 0; display: grid; gap: 4px; }
.log-not .ok { color: var(--ok); } .log-not .falha { color: var(--erro); }

/* ---------------------------------------------------------------- Responsivo */
@media (min-width: 560px) {
  .sucesso__bot { width: 150px; margin-top: -30px; }
  .topbar__links a span { display: inline; }
  .topbar__logo img { width: 160px; }
  .passos em { display: block; }
  .cats { grid-template-columns: 1fr 1fr; }
  .grade2 { grid-template-columns: 1fr 1fr; }
  .sucesso__acoes { grid-template-columns: 1fr 1fr; }
  .linha-tempo li span { display: block; }
  .kpis { grid-template-columns: repeat(4, 1fr); }
  .filtros { grid-template-columns: 1fr 1fr 2fr auto; align-items: end; }
  .rf-painel { inset: auto 18px 18px auto; width: 400px; }
  .rf-fab__bot { width: 84px; height: 104px; }
  .adm-nav a span { display: inline; }
  .cfg-grupo { grid-template-columns: 1fr 1fr; }
  .cfg-grupo h3, .cfg-grupo .dica, .cfg-grupo .full { grid-column: 1 / -1; }
}
@media (min-width: 900px) {
  .hero { padding-bottom: 90px; min-height: 420px; }
  .hero__content { padding-top: 46px; }
  .hero__chips { flex-wrap: wrap; margin: 20px 0 0; padding: 0; overflow: visible; }
  .hero__mascote { display: block; position: absolute; right: -40px; top: 10px; width: 250px; filter: drop-shadow(0 30px 50px rgba(93,10,192,.75)); pointer-events: none; }
  .pg-abrir .rf-fab__bot, .pg-consultar .rf-fab__bot { width: 70px; height: 86px; }
  .painel { padding: 30px 32px; }
  .cats { grid-template-columns: 1fr 1fr 1fr; }
  .cat__card { flex-direction: column; align-items: flex-start; min-height: 150px; padding: 18px; }
  .cat__cod { position: absolute; top: 14px; right: 14px; }
  .wizard__nav { position: static; margin: 22px 0 0; padding: 0; background: none; justify-content: space-between; }
  .wizard__nav .btn { flex: 0 0 auto; min-width: 180px; }
  .pg-abrir .rf-widget { bottom: 24px; }
  .rf-widget { right: 24px; bottom: 24px; }
  .det { grid-template-columns: 1.5fr 1fr; align-items: start; }
  .det > .full { grid-column: 1 / -1; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}